Gratuity: Gratuity to stylists is accepted in cash, personal check made to the stylist, or Venmo.

Cancellation Policy: We require a credit or debit card to reserve all appointments. We have a 48 Hour & Same Day cancellation policy. We ask kindly that if you need to reschedule or cancel an appointment to give us 48 hours notice. Appointments cancelled after 48 hours will be charged 50% of the scheduled service. Appointments cancelled the Same Day or No Show appointments will be charged 100% of the scheduled service. After you are 15 minutes late, we consider you a No Show. To re-book after a No Show or Late Cancel, you must have a $0 balance and pay a 50% deposit of the upcoming service, to be applied the day of your appointment.

 

We value your time - and we hope you value ours! To be mindful of our stylists' sometimes tight schedules, habitual cancelling or rescheduling of appointments may be subject to a non-refundable deposit to hold future appointments.

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Payments: We accept cash,check, and all major credit cards. There will be a $50.00 returned check fee.

Children's Haircuts:  We cannot sensor our guests, so we ask that you use your judgement with bringing in children under the age of 10. Only children receiving a service are permitted in the building. We do not have children's pricing, all clients are charged by the length of their hair - regardless of age or gender.

Redo Policy: If you feel there is an adjustment needed after the completion of your service, we ask that you kindly contact us by phone or email within 7 days. We will gladly help to accommodate you. If it is past the first week of having the service completed, we will not consider this a 're-do' and there will be a charge for the appointment. We do not offer refunds of any kind.

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I want to pick the right stylist for me!

And we do too! If you head over to our talent page you'll find our bios and links to all of our social media.

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Parking:
We have ample free parking! On street parking on Valley St. in front of The Plant or within the three lots located between Valley St. and Delaine St. There is NO parking for clients in the alley (River Court). Those spaces are reserved for tenants of the building.

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We reserve the right to terminate any service at any time.

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*By booking an appointment at Ello Pretty, you agree to all the aforementioned policies.*